Privacy Policy

Index

1. Social Media Policy
2. Links to Third Party Sites
3. Confidentiality and Security Safeguards
4. Management of Data Provided Through Contact Forms
5. Management of Data Provided Through Job Applications
6. Cookies Policy

1. Social Media Policy

Tjoapack Netherlands B.V. (referred to as “Tjoapack”) currently has corporate social media pages and profiles across of the following social networks, managed by our internal marketing department or our external agency partners:
LinkedIn
Twitter

This policy is intended to inform stakeholders on how the company intends to utilise social media networks and to help stakeholders make appropriate decisions when it comes to their own use of social media (particularly when engaging with the company’s social networks).

This policy outlines the standards we will observe when using social media and the circumstances in which we will monitor the social media use of stakeholders when it comes to how they engage and interact with our profiles.

Content

The purpose of content shared on Tjoapack’s social media platforms is primarily to share company news and events, communicate with our customers and stakeholders and share, and/or interact with content we deem to be interesting. Content shared outside our main channels, for example by Tjoapack employees on their own platforms, does not necessarily reflect the opinions and beliefs of Tjoapack.

Accounts that Tjoapack follows and content that Tjoapack likes, shares or otherwise engages with are not an indication of Tjoapack’s endorsement of these accounts and/or the content they produce. Nor is it an indication that we are engaged in a business relationship with the content authors (unless otherwise stated).

Tjoapack is not responsible for and does not assume any liability for any such third-party content. Tjoapack is not responsible for the terms and conditions, privacy policy or content of third party website accessed through links or references in content shared across our social profiles.

Management and Monitoring

Our social media accounts are managed during office hours (9.00am until 5.30pm – GMT time) Monday to Friday and are checked intermittently outside these times.

We aim to respond to contact made on these platforms within 72 hours. However, if your query is more urgent, we advise you use an alternative method of contact.

Social Media Moderation

We encourage our network to visit our social media pages and engage with them. However, we reserve the right to delete posts in circumstances where the post could be deemed offensive to others, these include:

  • Profanity, defamatory, libellous, offensive, abusive, discriminatory or demeaning content, including images, videos and links
  • Xenophobic, homophobic, racist or sexist behaviour
  • Any disparaging or threatening behaviour including condoning violence or illegal behaviour
  • Any content that may be considered upsetting or sensitive
  • Violates copyright or intellectual property
  • Any content that encourages or enforces extremism or political ideals
  • Promotion of other organisations, companies or personal campaigns without the permission of Tjoapack
  • Posts that name any employee of Tjoapack without their permission or in an offensive or derogatory manner
  • Posts containing personal information not for public use
  • Posts that are excessively repetitive and/or disruptive to the community (spam or scam)
  • Posts that contain misleading or incorrect information

If you are found to be regularly posting content that meets the above criteria, you may be blocked from our social media channels to prevent offending other users. We may also be required to report this content to the authorities.

2. Links to Third Party Sites

There are links on this site that will let you leave it. The linked sites are not under the control of Tjoapack and Tjoapack is not responsible for the contents of any linked site or of any content on any downstream web sites, or the privacy policies, or terms of use of, or any changes or updates to such sites. Tjoapack is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tjoapack of the site or its contents.

3. Confidentiality and Security Safeguards

Tjoapack is committed to ensuring that your information is and remains secure. We have put in place technical, digital, administrative and physical procedures to protect against unauthorised access to and disclosure of individually identifiable information. These procedures can include password verification, firewalls, access permissions etc.

4. Management of Data Provided Through Contact Forms

When you contact us, the information provided by you in the contact form – including name, email address, phone number and any other details you choose to enclose – gets registered in our virtual and digital systems. We keep your inquiries in our records for one year. You have the right to be forgotten by asking for the removal of the provided information at any point. Please note that this may affect our ability to follow up on your inquiries, as well as to attend to your future inquiries.

5. Management of Data Provided Through Job Applications

When you apply for a position at Tjoapack, the information provided by you in the application process – including name, email address, resume, and any other details you choose to enclose – gets registered in our virtual and digital systems. Your information will be deleted from the virtual record ones the vacancy is deleted from the website. We keep your information in our digital records for two months after the filling of the position to which you applied. If you submitted your application through an open call, we will keep your information for three months. You have the right to be forgotten by asking for the removal of the provided information at any point.

6. Cookies Policy

As is common practice with almost all professional websites, we use cookies, which are small files that are downloaded to your computer and placed on its hard drive. Cookies allow web applications to respond to you as an individual, improving your experience. The following describes what information the cookies we use may gather, how we use it, and why we sometimes need to store these cookies. It also accounts for how you can prevent these cookies from being stored.

The Cookies We Set

When you submit information through a form such as those found on the contact us page and the careers page, cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some cases, we may use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our website.

We use Google Analytics, which is one of the most widespread and trusted analytics solution on the web. It helps us understand how you use the site and ways that we can improve your experience. These cookies may track things such as the pages you visit and how long you spend on the site, enabling us to continue producing insightful content. This information is also used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Tjoapack, and its marketing partner, Ramarketing. For more information on Google Analytics cookies, see the official Google Analytics page. You may opt out of being tracked by Google Analytics across all websites.

From time to time, we may test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site, whilst ensuring we understand which optimisations our users appreciate the most.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

  1. Cookies Set By Google Analytics
    _ga – GA Google Analytics cookie, used to distinguish users.
    _gid – GA Google Analytics cookie, used to distinguish users.
    _gat – GA Google Analytics cookie, used to throttle request rate.
  2. Cookies Set By Wordfence
    wordfence_verifiedHuman – Wordfence Cookie used to verify if the visitor is a bot or human.
    wfvt_-XXX – Wordfence Tracks a user duration so that so that the page views can be grouped together.
  3. Cookies Set By Add to Any
    __cfduid – Used to track sharing of pages.
    uvc – These cookies are for the purpose of sharing pages and content that interests you on our site through third party social networking or other websites. Psc and xtc hold binary values. Uid, uvc and uit cookies hold random string values.

How We Use Cookies

We use cookies for a variety of reasons, including monitoring the reception of our produced content and optimising the user experience on the website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Disabling Cookies

Most web browsers automatically accept cookies. Currently we operate an ‘implied consent’ policy, which means that we assume you are happy with our use of cookies.

On most browsers, you can adjust your browser setting to prevent the setting of cookies, if you prefer. You can also delete cookies that have already been set. The Help function within your browser should guide you how to do this. Alternatively, there is comprehensive information on how to do this on a wide variety of desktop browsers in several online guides. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit, and may prevent you from enjoying the full functionality of the site.

Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Thanks & Special Mentions

A huge thanks to Ramarketing for designing and building our website.